Available Communication Channels
Multiple contact methods are available to accommodate different inquiry types and user preferences. Our support infrastructure includes live online chat functionality for immediate assistance, direct email correspondence, and telephone support during designated operating hours. All communications are processed through secure channels maintaining strict confidentiality protocols.
- Live online chat – Available 24/7 for instant support
- Email support – [email protected]
- Telephone assistance – 1300 742 888
Response Times and Support Categories
Technical inquiries receive priority handling with responses typically provided within 2-4 hours during business operations. Account-related matters, payment processing questions, and general gaming support follow standard processing timeframes. All correspondence adheres to Australian Consumer Law requirements and responsible gaming guidelines established by relevant regulatory authorities.